Cityfurnish is committed to ensuring that every product delivered to your home is in excellent condition and ready for immediate use. Our goal is to provide high-quality furniture and appliances that are comfortable, functional, and well-maintained.
All Cityfurnish products are delivered in mint condition. Each item undergoes a detailed quality check before being dispatched from our warehouse. Our team ensures that every piece of furniture and appliance meets high standards of hygiene, cleanliness, and performance.
While we cannot always guarantee brand-new products, every item you receive is thoroughly refurbished and quality-tested to look and perform like new. Our refurbishment process includes deep cleaning, polishing, repainting (if required), and a complete functional inspection to ensure you receive the best possible experience.
Cityfurnish always delivers clean, sanitized mattresses in mint condition. Each mattress is vacuum-cleaned and disinfected before every delivery to ensure hygiene and freshness for every customer.
Cityfurnish offers products from a wide range of reputed brands. While customers may not be able to choose a specific brand, all furniture and appliances are selected carefully to ensure premium quality, durability, and reliability.
If you are not satisfied with the product you receive, you can raise a service request through your Cityfurnish account. Our team will review the issue and, if necessary, arrange for a repair, replacement, or exchange depending on the situation.
If a product gets damaged during use, you may be responsible for the repair or replacement cost depending on the extent of the damage. Our service team will inspect the issue and provide a fair and transparent resolution.
To avoid unexpected expenses due to accidental damage, we encourage you to opt for the CityShield Protection Plan at the time of order placement. CityShield covers accidental damages, minor repairs, and wear-and-tear issues, ensuring peace of mind throughout your rental period. By choosing CityShield, you can enjoy your rented furniture and appliances without worrying about potential repair costs.
Cityfurnish takes pride in maintaining product quality across all categories. Each product is handled with care and inspected thoroughly to ensure every customer enjoys a reliable, comfortable, and worry-free rental experience.