At Cityfurnish, we believe that your rental experience should be as effortless and transparent as possible. That’s why our billing and invoicing system is designed to keep everything clear, organized, and easy to manage. From rent payments to refunds, you’ll always know what’s happening and when.
Billing at Cityfurnish depends on the plan you’ve chosen — monthly payments or upfront payments.
Invoices for each billing cycle are automatically generated and made available under the My Orders or Billing section in your Cityfurnish account. You’ll also receive email notifications with invoice details for every transaction.
After every successful payment, you’ll get an email containing a detailed payment receipt. You can also log in to your account anytime to download or review invoices under My Orders. Each invoice clearly lists the rental amount, GST, payment date, tenure period, and transaction ID, ensuring full transparency.
If you need a GST-compliant invoice, make sure to add your company’s GSTIN during checkout. Once an invoice is generated, it cannot be modified, so double-check your GST details before completing payment.
Cityfurnish offers a variety of secure and flexible payment methods so you can choose what’s most convenient for you:
All payments are processed securely through trusted gateways, and we never store your card or banking information.
We understand that flexibility matters. With our No-Cost EMI option, you can spread your payments into easy monthly installments without paying any extra interest. This feature is available on select credit cards from partner banks.
Key details about No-Cost EMI:
For any issues with your EMI setup, simply raise a service request, and our support team will help you resolve it quickly.
Auto-debit is a convenient and secure payment option that ensures your monthly rental payments are made automatically on time — without any manual effort.
Auto-debit is a payment feature that automatically deducts your monthly rent from your registered bank account or payment method. Once you authorize the setup through the secure link shared by Cityfurnish, the rent is debited automatically each month on your billing date. This helps you enjoy uninterrupted service without worrying about missed payments.
Setting up auto-debit with Cityfurnish is simple:
Yes, you have complete control over your auto-debit settings. You can modify or cancel your auto-debit instruction anytime by raising a service request or contacting your bank directly. However, ensure to do this at least 3 working days before your next billing date to prevent any duplicate transactions.
Absolutely! Cityfurnish keeps you informed throughout the process. You’ll receive a notification before each auto-debit transaction and a confirmation message once the payment is successfully processed. This ensures full transparency and tracking of your payments.
In case your bank account does not have sufficient funds during the auto-debit attempt, the transaction will fail, and you’ll receive a notification. You can then make a manual payment through your Cityfurnish account to avoid late fees or service disruption. Once funds are available, the auto-debit will automatically resume from the next billing cycle.
If a payment fails or is delayed, don’t worry — the system automatically sends gentle reminders to help you stay on track. In case of continuous non-payment, a small penalty may apply, as outlined in your rental agreement. To avoid disruptions, ensure your payment method remains active and funded around your billing date.
If you notice that your payment was deducted but not updated in your Cityfurnish account, please allow 48 to 72 hours for the bank to confirm the transaction. Occasionally, delays can happen due to network or banking issues. If your order isn’t created automatically, rest assured — the amount will be refunded to your account within 5 to 7 business days. You can always raise a service request to verify your payment status.
Refunds related to cancellations, early closures, or order modifications are processed swiftly — usually within 7 working days after confirmation. Refunds are credited back to the same payment method or via a secure refund link shared with you for redemption. Once processed, you’ll receive an email or SMS notification confirming your refund status.
We make sure you’re always informed. Cityfurnish sends timely reminders before each billing cycle through email and WhatsApp. You can also log in to your account and view upcoming payments, renewal dates, and invoices under the My Subscription section.
Have a question or need help with your invoice? Our support team is just a click away. You can raise a service request directly from your account or visit https://cityfurnish.com/service-requests. Our dedicated billing specialists will check your concern and provide a quick, clear resolution.
At Cityfurnish, we’re committed to keeping your rental journey smooth and transparent. With clear billing, secure payments, and timely updates, you can focus on enjoying your furniture and appliances while we take care of the rest.